Team Lead : Mortgage Servicing

Job Code # 434

Job Location-  Bangalore

Salary- 9 LPA to 15 LPA

Key skills-
a) Minimum 1 year in Mortgage Servicing Lead Role
b) Experience to Lead a team of 10 to 20 team members
c) Strong understanding of mortgage products, loan processes and financial regulations in Australia
d) Any Graduate

Job Description-
Job Description

 Overall 6+ years experience with minimum 1 year in Lead Role
 Lead a team of 10 to 20 team members
 Maintain monthly reports to track and monitor production, Quality, efficiency.
 Periodic Inflow Tracking and Quality monitoring
 Maintaining Daily, Weekly, Monthly reports
 Customer focused and Excellent Team Player/Strong Interpersonal skills
 Maintaining Daily, Weekly, monthly reports
 Be well versed with risk assessment and audit documentation
 Maintain monthly performance measurements: Timeliness, production goals, compliance/regulatory, and customer satisfaction.
 Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required.

Additional responsibilities include:

 Maintaining service level standards
 Effective coordinating with other functions/Departments
 Hiring and Training associates
 Team meeting
 Responding to all emails efficiently
 Experience in mortgage servicing, banking or financial services is preferred
 Strong understanding of mortgage products, loan processes and financial regulations in Australia

Overview

Responsible for meeting customers’ day to day transactional needs, resolving their service and maintenance related inquiries.
Collaborating with Solicitors, customers and other stakeholders for loan closures and transfers.
Complete customer maintenance and account maintenance activities.
Coordinate with upstream and downstream process for faster processing.
Conduct timely and effective follow-up on accounts where a potential risk to the Bank is evident.