Team Lead

Job Code # 155

Job Location-  Gurgaon

Salary- 8 LPA to 12 LPA

Key skills-
a) At least 5 years of experience into customer service operations in an International BPO
b) Minimum 1 years’ experience in Team Leading is mandatory
c) Experience in handling team (at least 10-15 FTEs)
d) Any Graduate

Job Description-
• At least 4-7 years of experience into customer service operations in an International BPO with Minimum 1 years experience in Team Leading is mandatory.
• 100% WFO and night shifts applicable.
• Prior Team leading experience in an international voice centre.
• Oversight of the team and ensuring daily BAU.
• Review and resolve issues.
• Meeting KPIs and client-defined targets.
• Training and coaching on the floor.
• Quality and feedback for team members for driving performance.
• Process Improvement and increasing efficiencies
• Communication with internal and external stakeholders
• Reporting and analysis of reports and avenues for improvement.
• Experience in handling team (at least 10-15 FTEs)
• Excellent Communication and Leadership Skills