Sr Associate-Network Support
Job Code # 70
Job Location- Chennai
Salary- 5 LPA to 9 LPA
Key skills-
a) Any Graduate with minimum 2 years of work experience in Network support
b) CCNA Certificate is must
c) Firewall Troubleshooting is preferred
Job Description-
• Resolve customer’s issues via the telephone, email, or Zoom session
• Reproducing issues in-house and responding promptly
• Regular follow-ups with customers with recommendations, updates, and action plans
• Escalate issues promptly according to standard operating procedures
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
• Create new knowledgebase articles to capture new learning for reuse throughout the organization
• Participate in technical communications with peers to share best practices and learn about new technologies
• Focus on an area of technical specialization and attend technical training,
• Read and work with other technical support engineers on cases that will help cultivate that expertise
Minimum Requirements:
• 3+ years of work experience in enterprise technical support in
• Experience supporting VMWare vSphere
• Experience supporting VMware ESXi 6x or higher
• Experience supporting vCenter
• Fluent written and verbal communication skills in English
• Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• The logical approach to problem-solving & Strong Troubleshooting experience
• Willingness to work in a 24×7 environment. Flexible to work evening/night hours and weekends long term if required. This may change as per business needs
• Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging)
• Ability to troubleshoot networking issues at the L2-L7 layer.
• Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data.
Preferred Qualifications
• Experience in Virtualization & Cloud computing will be preferred ie…
• vRealize Suite products (vROPS, vRLI, etc).
• VMware NSX-T 3.x.
• vSan
• Certifications (VCP, CCNA, CCNP, MCSE, RHCE etc.)
• Advanced level understanding of at least one of the following technologies and Intermediate level understanding of a secondary technology
• Storage (FC, ISCI, etc.)
• Concepts of Firewall / ACL / Load Balancer / Endpoint Security like McAfee / TrendMicro / Palo Alto Networks Skills / Symantec
• Linux/Windows Server