Sr Associate

Job Code # 277

Job Location-  Jaipur

Salary- 3.6 LPA to 4.5 LPA

Key skills-
a) Any Graduate
b) Min 1 Year Experience in INternational Voice Process

Job Description-
Customer support specialists and representatives help customers with products or services, and resolve issues. They also provide information, process orders, and manage complaints.

Responsibilities :

Answer questions: Provide information about products, services, or materials
Resolve issues: Help customers solve problems and provide solutions
Process orders: Handle orders, returns, refunds, and exchanges
Manage complaints: Report and analyze complaints, and record feedback
Provide proactive outreach: Create helpful content and respond to reviews
Maintain customer records: Ensure customer satisfaction

Skills
Communication: Be able to communicate clearly and persuasively
Empathy: Be able to understand and relate to customer concerns
Problem-solving: Be able to identify and resolve issues
Patience: Be able to remain calm and patient, even in high-pressure situations
Attention to detail: Be able to pay close attention to detail and be accurate
Adaptability: Be able to adapt to different situations and needs
Interpersonal skills: Be able to understand and interact with others