Service Desk

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By info@job

Bangalore / Chennai / Gurgaon / Noida / Delhi

Working: 5 Days Work

2 Days Rotational Off

Cabs Available

Shift: Night Shift Allowance

Any Graduate (Full Time) can apply
Technical Troubleshooting Knowledge: Basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues.
Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
Willingness to work in any shifts including night shifts and weekends
Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
Should be flexible for voice support
Must be a strong cross-team collaborator
Requires ability to thrive in a demanding, fast paced
Basic knowledge about Systems, backup and Network
Ability to drive higher Customer Satisfaction and maintain the defined SLA’s and KPI’s
ITIL Knowledge and Certification is added advantage

Salary

₹ 300000 - ₹ 600000

year

Job Type Full time