Service Desk

Job Code # 29

Job Location-  Bangalore

Salary- 3 LPA to 7 LPA

Key skills-
a) Any Graduate
b) Minimum 1 Year work Experience in Service Desk Role
c) Knowledge of Active Directory

Job Description-
• Any Graduate (Full Time) can apply
• Technical Troubleshooting Knowledge: Basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues.
• Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
• Willingness to work in any shifts including night shifts and weekends
• Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
• Should be flexible for voice support
• Must be a strong cross-team collaborator
• Requires ability to thrive in a demanding, fast paced
• Basic knowledge about Systems, backup and Network
• Ability to drive higher Customer Satisfaction and maintain the defined SLA’s and KPI’s
• ITIL Knowledge and Certification is added advantage