Quality Reviewer Manager

Job Code # 152

Job Location-  Gurgaon

Salary- 9 LPA to 12 LPA

Key skills-
a) Overall 8 Years of Contact Centre Experience
b) Minimum of 2 years relevant experience in Contact Centre Quality monitoring operations and should have 6 months collections experience
c) Any Graduate

Job Description-
• Minimum 8 years of Contact Centre Experience.
• 100% WFO and night shifts applicable. Preference to be given to candidates local to Gurgaon.
• Excellent verbal and written English skills.
• Prior experience of working in an op’s leader role of a business-to-business collections / order-to-cash process.
• Excellent analytical (Excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders in past role.
• Prior experience in managing several client owners and deliver operational delight. Managing the client Relationship end to end.
• Team Handling, Training and Motivation
• Employee assessment and channelizing the workflow
• Escalation and resolution handling
• Monitor performance & drive internal reviews with team
• Delivery, quality and exception handling should be monitored.
• Potential risks identification and management
• Meet the operational, functional and business objectives required by the contract and provide a profitable interaction
• Drive Transformation projects