Process Trainer – B2B Collection

Job Code # 329

Job Location-  Gurgaon

Salary- 6 LPA to 9 LPA

Key skills-
a) Any Graduate
b) Min 3 Years Experience in O2C/Accounts Receivables

Job Description-
Job Description:

• Minimum of 3-5 years relevant experience gained account recievables.
• Continuously revise training material, Quality checks & Standards and implement changes wherever needed
• Report on effectiveness of training and coaching interventions (pre & post)
• Ensure all training is followed by an assessment of understanding
• Operate within the set policies
Person Specification
• Advanced interpersonal and customer service skills
• A customer focused, enthusiastic and flexible approach
• Excellent written, verbal and presentation/facilitation skills
• Ability to accurately interpret information as well as demonstrate satisfactory problem solving skills
• Ability to comprehend and apply program policies and procedures in an effective manner

Competencies/Skills:
• Should be highly process oriented
• Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff
• Operational knowledge of MS Office: Excel, Word and PowerPoint
• Ability to problem solve.
• Self-development skills.
• Ability to handle multiple projects and prioritize
• Ability to identify training needs and prepare modules accordingly Qualifications:
• Graduate

Desirable:
• Financial background with STRONG O2C account receivables experience as collection agent. Then have moved
into a Coaching role, then promoted to a Training specific role.