OTC Billing Lead

Job Code # 408

Job Location-  Chennai

Salary- 8.5 LPA to 10.5 LPA

Key skills-
a) Minimum 8+ yrs of experience in OTC – Billing
b) Minimum 1 year exp as Lead Role
b) Knowledge of OTC Cycle
c) Any Graduate

Job Description-
Job Responsibility:

• Minimum 8+ yrs of overall experience in OTC – Billing with minimum 1 year of experience as a Lead.
• Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing
• Account Reconciliations
• Passing of JVs in Client System Day to day query resolution and timely process escalations
• Month Closing and Meeting SLA
• Handling Client Calls
• Handling Escalation process
• Measuring KPIs
• Quality Initiatives
• Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and
represented across platforms.
• Successfully completed projects ahead of deadline, earning recognition from managers.
• Responsibilities included: managing cataloguing projects; ensuring accuracy of product data;
resolving customer enquiries; researching product information; creating product descriptions;
streamlining processes for improved efficiency; and generating reports for management.
• Excellent communication
• Domain knowledge / Excellent skills in MS Office, especially MS Excel
• MS Visio (Process Maps)
• Customer Centricity / Effective delegation / Time management
• Commitment for excellence /Team handling.