Mortgage Servicing

Job Code # 433

Job Location-  Mumbai

Salary- 3 LPA to 9 LPA

Key skills-
a) Minimum 2 years of experience in Mortgage Servicing
b) Strong understanding of mortgage products, loan processes and financial regulations in Australia
c) Experience of Preparing correspondence including payoff letters
d) Any Graduate

Job Description-
Job Description

Responsible for meeting customers’ day to day transactional needs, resolving their service and maintenance related inquiries.
Collaborating with Solicitors, customers and other stakeholders for loan closures and transfers.
Complete customer maintenance and account maintenance activities.
Coordinate with upstream and downstream process for faster processing.
Conduct timely and effective follow-up on accounts where a potential risk to the Bank is evident.

Knowledge/Experience:

 Providing Customer Service through daily interactions to create a relationship of mutual trust and confidence with customers.
 Understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of practices, policies and procedures.
 Addressing and resolving customer concerns, inquiries, issues, or complaints.
 Preparing correspondence including payoff letters in a manner that reflects Bank policies and guidelines while protecting integrity of the customer
 Coordinate with solicitors, settlement agents and brokers for loan payoff, Coordinate with Indexing teams, credit teams etc. whenever required, follow up to meet the TAT requirements
 Data entry into systems such as loading direct debit instructions, offsets, or nomination, changing customer information, updating existing loan information, or initiating refunding transactions.
 Responsible for reviewing and completing payments to builders and customers for the construction of a house and includes the amending and distribution of schedules, ordering inspections, completing valuations, actioning email related to the payments.
 Verify is the process of releasing the security titles post discharging the loans.
 Responsible for applying additional discount on variable loans as per the instructions received from Products teams.
 Updating correct information relating to customer, security, etc. in Security application.
 Investigating queries on loan accounts maintained in the existing systems and applying loan features as requested by the customer.

Competencies/Skills:

 Experience in mortgage servicing, banking or financial services is preferred
 Strong understanding of mortgage products, loan processes and financial regulations in Australia
 Good Analytical skills, excellent judgment, logic and reasoning
 Being Flexible for working in Multiple Shifts
 Computer literate and strong familiarity with credit financial analysis techniques
 Excellent verbal and written communication and interpersonal skills
 Ability to work independently in a Team environment