Lead – HRO Transformation

Job Code # 340

Job Location-  Bangalore

Salary- 15 LPA to 20 LPA

Key skills-
a) Any Graduate
b) Min 10 Years Exp in HRO Industry
c) Lean Six Sigma Certification
d) ERP Knowledge

Job Description-
Roles :

• Minimum 14 years of experience in HRO Outsourcing industry of which at least 10+ years in managing large Transformation initiatives
• Lead the customer engagement, design and change process with customers that meet and exceed their business requirements and enable the successful build and implementation of Digital solutions
• Experience of working in large organizations have matrixed structure
• Demonstrates a breadth and depth understanding of operational service delivery management expertise, preferably in an international environment, and domain knowledge.
• End-to-End conceptualization and delivery of all HRO Transformation solutions for clients encompassing formulation and deployment of Digital Assets and Analytics solutions and Creating / proposing a transformation road map for existing clients /processes
• Digital Initiative’s across following primary impact areas; Infusion of Digital Technologies within Multiple domains to differentiate processing capabilities (Customer Experience) from Contact to Contract to Renewal – delivering business outcomes
• Bring Business and Industry Insights, evaluate partnerships to continuously evolve our offerings, co-innovate, and lead the transformation agenda with clients. Be a thought leader and have HR domain expertise and a trusted advisor to our clients.
• Develop measures of success to track progress towards Transformation goals.
• Identify potential issues and risks and develop mitigation strategies.
• Recommend enhancements to the current projects to delivery greater value
• Build and own governance around HRO transformation projects delivery and realization
• Establish a strong transformation measurement framework along with ways of working
• Experience in Client Relationship Management – key client stakeholders, understanding their requirements and Outsourcer’s ability to meet them
• Should have led large strategic project end to end including conceptualization, implementation, and realization

Addon Requirements
• Demonstrated proactive, positive conflict resolution skills.
• Excellent analytical and problem-solving skills
• Excellent communicator at all levels
• Intellectual curiosity, appetite to do things better and proactive nature.
• Operating model design, Value chain mapping and business process reengineering, end-customer experiences, new technologies, intelligent automation and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness.

Good-to-Have

1. MBA HR qualification/Relevant HR Qualification
2. Understanding of Technology and various ERPs being used in the HR world
3. PMP Certifications/ Certifications in RPA/AI/ML DOMAIN
4. Lean Six Sigma Certification
5. Agile methodology