Lead AR Collections

Job Code # 302

Job Location-  Nagpur

Salary- 6 LPA to 9 LPA

Key skills-
a) Any Graduate
b) Overall 7 plus years experience in Contact Center
c) Minimum 1 years in B2B Collections team Handling experience mandate

Job Description-
• Overall 7 plus years experience with minimum 1 years in B2B Collections team Handling experience mandate
• Oversight of the team and ensuring daily BAU Review and resolve issues.
• Quality and feedback for team members for driving performance.
• Process Improvement and increasing efficiency.
• Communication with internal and external stakeholders
• Manage a team of collections agents, providing guidance, support, and training as needed.
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
• Managing client Relationships by creating win-win scenarios and adding value through process improvement.
Skills:
• Strong knowledge of collections practices & regulations.
• Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
• Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
• Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues