L1 and L2 Helpdesk

Job Code # 25

Job Location-  Gurgaon

Salary- 4 LPA to 6 LPA

Key skills-
a) Any Graduate
b) Minimum 1yr Experience in L1 and L2 helpdesk technical support is required

Job Description-
• Any Graduate (Full time) is required
• Minimum 1yr Experience in L1 and L2 helpdesk tech support is required
• Providing L1 and L2 support for various technologies
• Handle inbound and outbound calls to resolve customer issues.
• Troubleshoot basic technical problems and provide timely solutions.
• on voice-based support and a secondary focus on backend work through email and chat.
• Should have strong communication skills, a willingness to learn, and a background in tech support.
• Excellent communication skills
• Strong problem-solving skills and attention to detail
• Willingness to learn and adapt to new technologies
Ø Options:
§ Avaya Voice, Oracle SBC, and CISCO Voice
§ Proficiency in Thousand Eyes, Grafana, and Prognosis
§ Proficiency in Figma, Mural, Qumu, Signage, and Airtable (Slack + OD & SP)
§ Proficiency in Webex

Ø Options:
§ Tools like Thousand Eyes, Grafana, and Prognosis
§ Figma, Mural, Qumu, Signage, and Airtable.
§ Tools like Figma, Mural, Qumu, Signage, and Airtable.
§ Other