International Banking Recoveries

Job Code # 150

Job Location-  Pune

Salary- 5 LPA to 8 LPA

Key skills-
a) Min 3 years Voice & Non Voice experience with International Banking Recoveries exp is a must for the below requirement.
B) It can be Loan Recoveries/ Mortgage Recoveries
c) Candidates should have worked in International geographies (US/ UK/ AUS).
D) Any Graduate

Job Description-
Associates with 3-6 years of experience for Agent & 5-10 Years( for Lead) to work collaboratively in managing a portfolio of customers who have been transferred to recoveries from the network.
l Voice : Articulate with good telephone manners, with the ability to be empathetic and a desire to do the right thing.
l Non Voice : Articulate with good email/chat , with the ability to be empathetic and a desire to do the right thing.
l Strong Communication skill in English will be a key part of the role.
l Negotiation skills will be the focused on agreeing the best way forward for repayment of debts.
l A customer relationship – Focused background would be usual.
l Ability to communicate in a professional manner.
l Efficient and effective daily client management & Managing cases in an effective and timely manner
l Delivery excellent customer service and building positive relationships within RCB and with professionals (Including solicitors, insolvency practitioners and property consultants)
l Working in a conduct policy and guidelines and adhering to all service level agreements that are in place.
l Supporting the team with ad-hoc tasks as required