Information Retrieval Officer

Job Code # 112

Job Location-  Hyderabad

Salary- 1.7 LPA to 2.2 LPA

Key skills-
a) Any Graduate with fluency in English, Hindi and Telugu

Job Description-
• Responsible for attending calls and providing information as requested by the caller, using a very user friendly software.
• Ensure that appropriate information is provided while taking a call.
• Ensure that the duration of the call is within the standardized Average Time Taken (ATT).
• Adhering to the quality norms. Work successfully in a team environment as well as independently, ability to successfully adapt to changes in their environment
• Excellent communications skills (Written and verbal)
• Fluency in English, Telugu and Hindi is must.
• Should be good in spellings
• Ability to communicate correctly and clearly with all customers.
• Computer knowledge/ Skills, Ability to use a desktop computer system.