HRO – Darwin Specialist

Job Code # 337

Job Location-  Bangalore

Salary- 5 LPA to 8 LPA

Key skills-
a) Any Graduate
b) 1-5 years of experience in international benefits and Darwin box
c) Prior experience in international (non-US) benefits administration
d) Darwin box Expertise

Job Description-
Key Responsibilities:

• Benefits & Payroll Operations:
o Manage incidents and JIRA tickets related to benefits data issues and track them to
closure.
o Monitor integration failures and coordinate with vendors for resolution.
o Support and own the Process Manager in Darwin box to mark payroll completion.
o Review pre- and post-payroll close queries for discrepancies before data flows to the
payroll team.

• Annual & Ad hoc Benefits Management:
o Manage annual benefits enrollment windows and approve exceptions for qualified life
events (e.g., marriage, childbirth).
o Maintain and update site content on the benefits portal in case of vendor changes,
additions, or contact details updates.

• Reporting & Analysis:
o Generate, analyze, and publish benefits reports with key statistics on a periodic basis.
o Ensure accuracy and structured reporting to internal stakeholders and clients.

Required Skills & Experience:

• Darwin box Expertise: Strong hands-on experience managing benefits administration and payroll
workflows within Darwin box. Mandatory
• Project Management: Ability to drive defect resolutions, vendor coordination, and process
improvements. Preferred
• JIRA & Ticket Management: Experience in handling incident tracking tools. Preferred
• Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables,
Data Analysis), and MS Office Suite. Mandatory
• Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related
issues. Mandatory
• Stakeholder Communication: Strong English communication skills for engaging with
international clients, payroll teams, and vendors. Mandatory

Preferred Qualifications:
• Experience working on pilot processes and creating process documentation.
• Prior experience in international (non-US) benefits administration.
• 1-5 years of experience in international benefits and Darwin box

Work Requirements:
• 100% Work from Office, No remote option.
• Flexible with Rotational Shifts 24×7 delivery model