HR Helpdesk

Job Code # 169

Job Location-  Bangalore

Salary- 5.5 LPA to 8.5 LPA

Key skills-
a) Minimum 1 year experience in international voice process is Mandatory
b) Experience in International HR Helpdesk – Preferred
c) Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy (preferred) along with Telephony tools e.g. Avaya
d) Any Graduate

Job Description-
• Minimum 1 year experience in international voice process is Mandatory
• NO domestic voice process experience
• US voice process experience – Preferred
• Experience in International HR Helpdesk – Preferred
• Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy (preferred)
• Understanding of Service level agreements
• Understanding of the Telephony tools e.g. Avaya
• Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors, and 3rd parties
• Ensure call details are logged in the ticketing tool with proper notes
• Ensure data privacy processes are followed with utmost focus
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Graduate in any discipline
• Basic computer knowledge required (MS- Office Applications)
• Proven ability to adapt to new tools by applying a logical approach
• Work experience as per the job grade.
• Typing speed of 30 wpm with 100% accuracy
• Excellent written and verbal communication skills
• Excellent probing, problem-solving, and decision-making skills.
• Logical and efficient, with keen attention to detail.
• Strong customer service orientation.
• Effective Troubleshooting skills.
• Learning agility Aptitude to venture into unknown territories.
• Good research skills