HR Helpdesk Associate

Job Code # 240

Job Location-  Bangalore

Salary- 4 LPA to 6 LPA

Key skills-
a) Any Graduate
b) Min 1 Year experience in contact center
c) Experience in HR helpdesk in US Market
d) Preferably have worked on Genesys and SuccessFactors

Job Description-
• Minimum 1- 3 years of Previous experience in contact center (helpdesk1).
• Excellent Communication Skills.
• Excellent listener and empathetic communicator (oral & written)
• Experience in HR helpdesk would be an added advantage
• Overall Experience of the HR Operations team of a client like responding to employee queries via phone, email, and chat
• Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years
• Preferably have worked on Genesys and SuccessFactors
• Should have an understanding of HR Employee data management & Payroll processes
Skills:
• Excellent Communication Skills
• MS Office & Excel Skills
• Inbound and Outbound call-handling skills
• Telephone and email etiquette