Disciplinary Case Management

Job Code # 170

Job Location-  Mumbai

Salary- 5.5 LPA to 8.5 LPA

Key skills-
a) Familiarity with US labor laws and HR best practices related to disciplinary actions.
b) Minimum 3 years of experience in front-line HR roles, with a strong focus on managing HR disciplinary cases are mandatory
c) Any Graduate
d) MBA in HR/Labour Laws Preferred

Job Description-
Minimum 3 years of experience in front-line HR roles, with a strong focus on managing HR disciplinary cases are mandatory.
1. Case Management & Process Ownership:
• Take full ownership of the HR disciplinary case management process, from case initiation to resolution.
• Handle cases related to attendance management, call avoidance, job abandonment, unauthorized settlements, and other disciplinary issues.
• Ensure all cases are managed in line with company policies, HR best practices, and legal requirements.
2. Policy Guidance & Support:
• Provide expert guidance and advice to managers on HR policies related to disciplinary actions.
• Assist in the interpretation and application of HR policies, ensuring consistent and fair treatment of all employees.
• Develop and update HR policies related to disciplinary actions, ensuring they are current and in compliance with relevant laws.
3. Communication & Documentation:
• Maintain clear, concise, and accurate records of all disciplinary cases, including documentation of all actions taken.
• Communicate effectively with managers, employees, and other stakeholders throughout the disciplinary process.
• Prepare reports and presentations on disciplinary case trends, outcomes, and recommendations for policy improvements.
4. Empathy & Employee Support:
• Demonstrate empathy and active listening skills when dealing with employees involved in disciplinary cases.
• Provide support and guidance to employees throughout the disciplinary process, ensuring they understand the process and have access to necessary resources.
5. Critical Thinking & Decision Making:
• Apply critical thinking, judgment, and reasoning to evaluate complex disciplinary cases and determine appropriate actions.
• Work independently to resolve cases, making informed decisions based on company policies, past precedents, and legal guidelines.
6. Collaboration & Continuous Improvement:
• Collaborate with HR colleagues and other departments to ensure a consistent and integrated approach to disciplinary case management.
• Participate in continuous improvement initiatives related to HR case management processes and tools.
Qualifications:
1. Education:
• Bachelor’s degree in Human Resources, Sociology, Psychology, or a related field.
• Postgraduate qualifications in HR or a related field are highly desirable.
2. Experience:
• 3 years of experience in front-line HR roles, with a strong focus on managing HR disciplinary cases.
• Proven experience in managing complex disciplinary cases from start to finish within a US HR environment.
• Excellent written and verbal communication skills.
• Strong empathy, listening, and probing skills.
• Ability to infer and analyse complex situations and data.
• Critical thinking, judgment, and reasoning abilities.
• Independent working capability, with the ability to manage multiple cases simultaneously.
• Familiarity with US labor laws and HR best practices related to disciplinary actions.
Key Competencies:
• Empathy & Emotional Intelligence: Ability to understand and relate to employee concerns while maintaining objectivity.
• Problem-solving: Strong analytical skills to address complex HR issues and find effective solutions.
• Decision-Making: Confidence in making decisions based on careful analysis and judgment.
• Attention to Detail: Precision in documenting and managing cases to ensure compliance and consistency.
• Communication: Clear, professional, and persuasive communication skills, both in writing and verbally.