Debt Recovery Agent (DRA)

Job Code # 445

Job Location-  Chennai

Salary- 2.5 LPA to 3.5 LPA

Key skills-
a) DRA Certificate
b) Minimum 1 year experience in OTC – Collection Process
c) Any Graduate

Job Description-
Job Description

*****DRA Certificate would be added advantage*****

• Need Minimum 1 year in OTC – Collection Process (Accounts Receivable)
• Processing of Billing, ERP exposure, Sales , Credit Card, Chargeback and refunds processing
• Account Reconciliations
• Passing of JVs in Client System Day to day query resolution and timely process escalations
• Month Closing
• Meeting SLA
• Dashboard Reports
• Handling Client Calls
• Handling Escalation process
• Measuring KPIs
• Quality Initiatives
• Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms.
• Successfully completed projects ahead of deadline, earning recognition from managers.
• Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management.

Skills Required

• Excellent communication
• Domain knowledge / Excellent skills in MS Office, especially MS Excel
• MS Visio (Process Maps)
• Customer Centricity / Effective delegation / Time management
• Commitment for excellence /Team handling.