Associate – Customer Service

Job Code # 249

Job Location-  Gurgaon

Salary- 3 LPA to 3.8 LPA

Key skills-
a) Any Graduate-Fresher Can Apply
b) Exceptionally good communication skills
c) Inclination to work for Customer Support Voice Process

Job Description-
• Minimum 0 – 14 months experience
Roles and Responsibilities of Voice Process:
1. Customer Support:
o Handle inbound and outbound calls from customers across different countries.
o Address customer inquiries, concerns, and provide accurate information.
2. Language Proficiency:
o Demonstrate proficiency in multiple languages to cater to our diverse international customer base.
o Effectively communicate with customers in their preferred language.
3. Issue Resolution:
o Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.
o Escalate complex issues to the appropriate teams for further assistance.
4. Cultural Sensitivity:
o Exhibit cultural awareness and sensitivity when interacting with customers from various regions.
o Adapt communication style to align with cultural expectations.
5. Documentation:
o Maintain accurate and detailed records of customer interactions in the CRM system.
o Document relevant information to facilitate efficient issue resolution and future reference.
6. Product Knowledge:
o Acquire and maintain comprehensive knowledge of our products and services.
o Effectively communicate product features and benefits to customers.
7. Time Management:
o Manage time effectively to meet service level agreements and ensure timely responses to customer inquiries.
o Work in shifts to accommodate different time zones.
8. Collaboration:
o Collaborate with cross-functional teams to address customer issues that may require input from different departments.
o Provide feedback to improve overall customer satisfaction