Associate : Customer Service: Assurance/Activation

Job Code # 262

Job Location-  Kolkata

Salary- 3 LPA to 6 LPA

Key skills-
a) Any Graduate
b) Minimum 1 Year experience in Telecom/ ISP Industry in Client Management.

Job Description-
• Candidate should have minimum 1 Year experience in Telecom/ ISP Industry in Client Management.
• Communication must be good to communicate with end customers & internal stake holder
• Candidate should have basic knowledge in Telecom and network.
• Candidate should have excellent written and verbal communication.
• Coordination skill is mandatory to complete the delivery/task assigned within SLA
• Supplier shall be responsible for troubleshooting du customers technical issue remotely (Remote Operations) and on site (Field Operations).
• The Supplier needs to follow a TT system for attending and resolving customer complaints.
• Du (Distributed Unit) classifies service fulfilment (SF) services which need to be provided by the Supplier for fixed segments for Consumer, Enterprise and FNL.
• The SF team shall be responsible for activating, amending, suspending, reconnecting, and terminating customer products remotely and through field visits.
• The Supplier to perform field service and remote fulfilment services.
Desired Competencies:
• Experience in Telecom domain
• Basic Telecom Networking Knowledge
• Understanding on Networking
• Good communication
• Customer Coordination
• Good knowledge in MS Office