Arabic Language – HRO

Job Code # 443

Job Location-  Bangalore

Salary- 6 LPA to 9 LPA

Key skills-
a) Must Have Arabic Proficiency with Reading, writing & Speaking
b) Minimum 1 year Experience as HR Helpdesk Associates
c) Any Graduate

Job Description-
Job Description

Must Have Arabic Proficiency with Reading, writing & Speaking

• Act as the initial point of contact for all HR inquiries, ensuring that all requests are getting acknowledged on timely manner as per the given SLA’s.
• Conduct precise validation of each query to verify its relevance and completeness.
• Systematically categorize incoming requests according to a predefined framework to streamline processing.
• Diligently assign requests to the correct HR Helpdesk Associates/Administrator (L0-L3) or specialized teams (HR Technology, Data, HR Continuity, HR Knowledge, COE etc), based on the nature and complexity of the inquiry.
• Furnish basic but comprehensive assistance and information to employees on HR processes, policies, and system navigation.
• Proactively monitor and follow up on the status of requests to confirm progress and encourage expedient resolution.
• Actively participate in the continuous improvement of HR Helpdesk operations by identifying patterns and providing insights on recurrent issues.
• Maintain detailed records and documentation of all interactions, actions taken, and resolutions provided.
• Continuously work in collaboration with the HR knowledge Team for FAQs, leveraging insights from resolved inquiries to enhance the self-service capabilities of employees.
• Analyze HR service delivery metrics with a critical eye, identifying trends and proposing strategic improvements to elevate service quality and efficiency.

Skills

• Must have good Arabic communication skill as client communication required for this job
• A sound understanding of HR processes, systems, and standard operating procedures.
• Adept in leveraging HR Service Delivery tools to enhance user experience and workflow efficiency.
• Exceptional communication skills (multilingual), with an emphasis on clarity and empathy in all interactions
• A service-oriented mindset, equipped to manage and respond to a high volume of inquiries with patience and professionalism
• Native Speaker