Team Lead

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Gurgaon

Team Lead

Location – Gurgaon

Salary – 8 LPA to 12 LPA

5 Days Work

2 Day Off

Job description:

  • Minimum 5-7 years experience in Team Leading is mandatory.
  • 100% WFO and night shifts applicable.
  • Prior Team leading experience in an international voice centre.
  • Oversight of the team and ensuring daily BAU.
  • Review and resolve issues.
  • Meeting KPIs and client-defined targets.
  • Training and coaching on the floor.
  • Quality and feedback for team members for driving performance.
  • Process Improvement and increasing efficiencies
  • Communication with internal and external stakeholders
  • Reporting and analysis of reports and avenues for improvement.
Salary
8 - 12 LPA
year
Job Type Full time

    To Apply, Fill the Details:

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