Location – Bangalore

Salary – 8 to 12 LPA

Key Skills:

• Minimum 4 years of experience into customer service operations
• Min 1 Year Experience in Team Handling (at least 10-15 FTEs)
• Any Graduate

Job Description / Responsibilities:

• The Customer Service Process Team Leader will be expected to handle to the following responsibilities –
  •  Create an inspiring team environment with an open communication culture
  • Set clear team goals
  •  Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  •  Listen to team members’ feedback and resolve any issues or conflicts
  • Recognized high performance and reward accomplishments
  •  Encourage creativity and risk-taking
  • Suggest and organize team building activities
  • Customer and Client focus maintained
  • Identify opportunities and take action to improve overall productivity across all channels
  • Identify opportunities and take action to improve quality of customer service across all channels
  • Handle customer escalations, need based
• Excellent Communication and Leadership Skills Job Description for Customer Service Team Leaders
• Organizational and time-management skills
• In-depth knowledge of performance metrics
• Decision making and analytical skills
• Customer Focus
• Withstanding Pressure
• Performance management – drive continuous improvement in agent performance