OTC (Order To Cash) – Billing
5 Days Work
2 Days Rotational Off
Job Description
- Need Minimum 1 year in OTC –Billing Experience
- Experience in Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refund processing
- Account Reconciliations
- Passing of JVs in Client System Day-to-day query resolution and timely process escalations
- Month Closing
- Meeting SLA
- Dashboard Reports
- Handling Client Calls
- Handling Escalation process
- Measuring KPIs
- Quality Initiatives
- Provided comprehensive cataloging expertise to ensure products were correctly listed and represented across platforms.
- Successfully completed projects ahead of deadline, earning recognition from managers.
- Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management.
Skills Required
- Excellent communication domain knowledge / Excellent skills in MS Office, especially MS Excel
- MS Visio (Process Maps)
- Customer Centricity / Effective delegation / Time management
- Commitment for excellence /Team handling.