OTC – Collection
Job Location – NagpurSalary – Upto 9 LPA
5 Days Work
2 Days Rotational Off
Cabs Available
Night Shift Allowance
Job Description
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Managing client Relationship by creating win-win scenarios and add value through process improvement.
- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
- Manage a team of collections agents, providing guidance, support, and training as needed.
- Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Prepare regular reports on collections activities, outstanding accounts, and the status of account receivable & presenting data and insights to upper management.
- Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.
- Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
- Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
- Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.